Customer Resource

If you find that your system is not producing power or you have the error that your “envoy is not reporting” there are a couple of quick steps for you to troubleshoot your system.

1. 1. 1. First check your AC disconnect switch located next to your meter. Ensure that this is flipped to the on position.
      2. Next check your enphase combiner panel. Ensure that all the breakers in your combiner are flipped to the on position. A lot of times a breaker might have tripped and all that is needed is a quick reset.
      3. While you are inside your combiner panel also verify the blue cell kit which plugs in via USB is on and showing a green indicator light. You may have to cup your hands over this one. The light is very faint. If your cell kit is not on, unplug the USB cable from your combiner, wait a few moments then plug it back in to reboot the cell kit.
      4. If you have completed all these steps and your system is still not on referring to #4 below “Blown AC disconnect fuse”
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If your monitoring app is showing that you have a group of panels not reporting then it’s likely that a breaker in your combiner panel has been tripped. Head out to your combiner panel, open it up and ensure that all your breakers are flipped to the on position. Feel free to flip all your breakers to the off position and then back on to reset your system. Wait 5-10 minutes and you should see green indicator lights. Note it may take 24hours for your app to report the problem is resolved. If you still have a group of panels down and you have completed these steps you may need to open a service ticket so we can help you resolve the issue. See how at the bottom of this page.

1. First, know that since you have micro-inverters each panel is capable of producing power at different levels. This is a huge advantage over string inverters but does cause unnecessary alarm in cases when one panel is not pricing as much as others. The first step is to monitor this panel over time. Allow up to a month of production to see if the panel levels out with the ones around it. Sometimes just switching your view from one day to a week or month will indicate that there is no reason for alarm and your panel is fine. If you have watched this panel over the course of a month or longer and it is still producing less the panels around it try to identify any obstruction that may be blocking sunlight from hitting the panel throughout the day. A prime example may be a tree that casts a shadow or even a roof obstruction like a vent or chimney. Even if this one panel is shaded for a brief moment throughout the day it will produce less than a panel that receives direct sunlight all day.
2. If there is no obstruction to note and the panel is still producing less find out how much less its producing. If this is under a 10kwh difference per month then it’s likely there is no reason for a replacement. If your panel is producing over 10kwh less then you can reach out to both Enphase and your panel manufacturer to file a warranty claim. When accepted they will ship you a replacement which at that time you can contact Barrett Solar to replace the equipment for you.

In rare cases a surge from your utility company which often occurs if the grid goes down then back on can cause one or more of the fuses in your AC disconnect to blow. If this is the case then a simple test of the fuses and replacing the blown fuse will fix your system. Because the fuses are located between live wires we recommend that you use a licensed electrician to check these for you. If you are electrically inclined and assume the liability for any harm or damage that could arise from checking and replacing these yourself here are the steps you could take:

1. 1. 1. Open the AC disconnect panel. Your fuses will be easily identified
      2. Look closely at each fuse. A blown fuse can easily be identified by a burnt or blown connection inside the fuse.
      3. If you cannot verify the condition of the fuse by taking a close look then grab a multimeter to check each one. Steps to check fuses with a multimeter can be found here.
      4. Once identified make sure you replace the blown fuse with an identical size fuse. Do not install a fuse that is larger than your originally installed fuses. This could cause your wires to be overloaded and can lead to hazardous conditions.